Privacy Policy

At Excali Bow Gear Shop (“we”, “us”, or “our”), we respect your privacy as seriously as we respect the art of archery. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website excalibowgear.com or make a purchase from our shop.

1. Information We Collect

Like a well-balanced bow, we collect only what’s necessary to deliver exceptional service:

• Personal Information: When you make a purchase or create an account, we collect your name, email address, shipping address, payment information, and contact details – the essentials to deliver your archery gear.
• Transaction Details: Information about the bow strings, crossbow accessories, or other products you purchase from us.
• Technical Data: IP address, browser type, device information, and how you interact with our site – helping us improve your digital experience.
• Communications: Records of your questions about bowfishing equipment or custom string orders when you contact our support team.

2. How We Use Your Information

We handle your data with the precision of a master archer:

• Process your orders for barebow weights, bow dampers, or other specialized archery equipment
• Provide customer support for competitive shooters and bowhunters
• Improve our website and product offerings for the archery community
• Send order confirmations and shipping updates (no promotional spam – we respect your focus)
• Prevent fraud and enhance security, crucial when handling high-performance gear purchases
• Comply with legal obligations regarding international shipments

3. Data Sharing and Disclosure

We treat your information like a prized bowstring – with care and limited access:

• Service Providers: Trusted partners who help with payment processing (Visa, MasterCard, PayPal, JCB), shipping, and IT services – all bound by confidentiality.
• Legal Requirements: Only when required by law enforcement or to protect our business and customers.
• Business Transfers: In the rare event of a merger or sale, with appropriate privacy protections.

We never sell your personal information to third-party marketers.

4. International Data Transfers

As we serve archers globally (excluding some remote areas), your data may be transferred to and processed in the United States. We ensure all transfers comply with applicable data protection laws.

5. Data Security

We protect your data with the same dedication as we put into crafting premium bow strings:

• Industry-standard SSL encryption for all transactions
• Regular security assessments of our systems
• Limited access to your personal information
• We never store full payment details on our servers

6. Your Rights

You have the right to:

• Access, correct, or delete your personal information
• Object to or restrict certain processing
• Receive your data in a portable format
• Withdraw consent where applicable

To exercise these rights, contact us at [email protected].

7. Cookies and Tracking Technologies

Our website uses cookies – small files that help us:

• Remember your preferences (like your currency selection)
• Analyze site traffic to improve the experience for bowfishing enthusiasts and target shooters alike
• Enable essential functions like your shopping cart

You can control cookies through your browser settings, though this may affect site functionality.

8. Children’s Privacy

Our products and services are intended for serious archers aged 18+. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this policy as our shop evolves. Significant changes will be communicated to our valued customers.