Welcome to the Excali Bow Gear Shop FAQ page. As dedicated archery enthusiasts ourselves, we’ve compiled answers to the most common questions about our premium archery equipment, shipping policies, and customer service. Whether you’re a competitive target shooter, bowhunter, or bowfishing enthusiast, we’re here to help you focus on what matters most — perfecting your shot.

About Our Products

Q: What types of archery equipment do you specialize in?
A: We specialize in high-performance archery gear including barebow weights, bow dampers, bowstrings & string making materials, compound strings & cables, crossbow accessories (including cocking devices, noise reduction, rail lube, sights & scopes), bowfishing equipment (gaffs, line, reels), and hunting stabilizers. Our products are designed for serious archers who demand precision.
Q: Are your products suitable for both beginners and experienced archers?
A: While we cater primarily to intermediate and advanced archers who understand their equipment needs, many of our products like bow string wax, basic crossbow accessories, and standard bowstrings are excellent for beginners looking to maintain or upgrade their gear.
Q: Do you offer custom bowstrings?
A: Yes! Our “Bowstrings & String Making” and “Compound Strings & Cables” sections offer premium materials for custom string building, and we can provide recommendations for professional string makers if you need assistance.

Ordering & Payment

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your security.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Q: Do you offer discounts for bulk orders?
A: For large orders (typically over $500), please contact us at [email protected] before placing your order as we may be able to offer special pricing and shipping arrangements.

Shipping & Delivery

Q: How quickly will my order ship?
A: We process all orders within 1-2 business days. You’ll receive a confirmation email with tracking information once your order ships.
Q: What shipping options are available?
A: We offer two shipping methods:
– Standard Shipping ($12.95): Via DHL/FedEx, delivers in 10-15 business days after dispatch
– Free Shipping: Via EMS on orders over $50, delivers in 15-25 business days after dispatch
Q: Do you ship worldwide?
A: Yes! We ship globally except to some remote areas and parts of Asia. During checkout, our system will confirm if we can deliver to your location.
Q: Can I track my order?
A: Yes, all orders include detailed tracking. You’ll receive tracking information via email once your order leaves our Miami facility.

Returns & Exchanges

Q: What is your return policy?
A: We offer a 15-day return policy from the date of delivery. Items must be unused and in original packaging. Please contact us at [email protected] to initiate a return.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Q: How long does it take to process a refund?
A: Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method.

Technical Support & Product Questions

Q: I need help choosing the right bowstring material. Can you help?
A: Absolutely! Our team consists of experienced archers who can advise on string materials based on your bow type, shooting style, and performance needs. Email us at [email protected] with details about your setup.
Q: Do you provide installation instructions for accessories?
A: Most products include basic installation instructions. For complex installations (like string serving or crossbow scope mounting), we recommend consulting a professional archery technician. We’re happy to provide general guidance via email.
Q: How often should I apply bow string wax?
A: This depends on usage frequency and conditions. As a general rule, inspect your strings before each use and apply wax when fibers appear dry or frayed. Heavy-use archers may need to wax every 100-200 shots.

Contact & Customer Service

Q: How can I contact your customer service team?
A: Our archery-enthusiast support team is available via email at [email protected]. We typically respond within 24 hours during business days.
Q: What are your business hours?
A: Our Miami facility operates Monday-Friday, 9AM-5PM EST. Emails received outside these hours will be answered the next business day.
Q: Can I visit your physical location?
A: Our facility at 245 Viking Drive, Miami, US 46959 is primarily for order fulfillment. We don’t currently have a retail showroom but hope to offer this in the future!

Didn’t find your answer? Our team of fellow archery enthusiasts is ready to help. Email us at [email protected] for personalized assistance with your archery equipment needs.

Happy shooting!
The Excali Bow Gear Team